Introduction

Company Biography:

• Outback Steakhouse is an Australian themed American casual restaurant and steakhouse with a casual ambience and makes quality service and products a top priority.
• Outback Steakhouse is based out of Tampa Florida and was founded in 1988 by Chris Sullivan, Robert Basham, Trudy Cooper, and Tim Gannon; all with previous experience in the food industry.
• They now have over 1,200 locations in 22 countries throughout North America, South America, Asia, Australia, and Europe.
• The company was initially owned and operated by OSI Restaurant partners and has now been acquired by Bloomin' Brands, who also owns and operates Carrabba's, Bonefish Grill, and Flemings.
• In 2012, Bloomin' Brands filed with the SEC to raise up to $300 million at initial public offering (IPO).
• They are now traded in the NASDAQ under the ticker 'BLMN'. 
• Outback Steakhouse is consumer conscience company that adjusts its menus to the dietary restrictions of its customers. 
• Outback offers certified halal products (certified by Islamic Council of New Zealand), and offering a pork-free menus in Muslim areas. 
• Outback now offers more gluten-free menu items for diet-restrictive consumers. 

Manager Biography:

Kenneth Smith is a hands on manager of eight years at this location. He has had much success with improving the quality of service at the restaurant as well as with lowering the costs of doing so. He has had two record breaking profitable years in the past eight. The operations management has improved under Kenneth as well. He has implemented less employees for slower times during the days, and has scheduled more employees during rushes throughout the day. Overall he has been a very successful manager and has implemented many effective and profitable operations throughout. He has also hired two new assistant managers below him in order to change all management from the previous system. Now the restaurant employees have all been trained based on his way of running the business.